The Top 9 Adjustable Bed Companies of 2023
| Company |
Overall Score (1-10 Scale) |
Product Variety and Specifications |
Advanced Features |
Bed Costs |
Customer Service |
Reputation and Reliability |
| Tempur-pedic |
7.8 |
8.8 |
8.4 |
5.6 |
8.4 |
8.4 |
| Saatva |
7.6 |
10 |
7 |
7 |
4.2 |
10 |
| Casper |
5.7 |
6.3 |
2.8 |
5.6 |
10 |
5.6 |
| Nectar |
5.6 |
2.5 |
5.6 |
10 |
7 |
0 |
| Tuft & Needle |
4.7 |
3.8 |
0 |
8.4 |
5.6 |
8.4 |
| Ghostbed |
4 |
0 |
10 |
4.4 |
1.4 |
2.8 |
| Amerisleep |
4 |
7.5 |
4.2 |
1.4 |
0 |
7 |
| Yaasa |
3.3 |
5 |
1.4 |
2.8 |
5.6 |
1.4 |
| Purple |
2.6 |
1.3 |
5.6 |
0 |
2.8 |
4.2 |
Tempur-Pedic
Although it did not receive the highest score in any core metric, Tempur-pedic did very well with a score of 7.8/10 overall, ranking in 1st place. While many other brands have a mix of both high and low scores, this brand impressively managed to be 2nd best in 4 out of 5 metrics. It had 8 or more points in Product Variety and Specifications, Advanced Features, Customer Service, and Reputation and Reliability. Tempur-Pedic’s only mediocre score was in Bed Costs, where it struggled due to some high-cost bed models and relatively few discount options. In the Bed Costs metric, Tempurpedic was tied for 4th place with Casper, with a total of 5.6/10 points- still a decent score.
How Tempur-Pedic Scored
Product Variety and Specifications: 8.8/10
Tempurpedic was 2nd best in this metric, with 8.4/10 points. This brand is the only one with 4 adjustable bed models, whereas other brands have 1 or 2. Tempurpedic offers its bases in 8 sizes, matched only by Saatva. Customers can choose from twin, twin XL, full, queen, king, split king, California king, and split California king. The regular twin size and the full size are not offered on the most advanced models, however. For seniors who are concerned about underbed storage, Tempur-Pedic beds come with 9” leg height. Adjustable leg upgrades that provide up to 12” of storage space cost between $38-$72. Note that other brands do not charge for the option of leg adjustability. Tempur-Pedic no longer offers beds with a wall-hugging design.
Advanced Features: 8.4/10
Tempur-Pedic scored 8.4/10 points, earning 2nd place in Advanced Features. This brand’s “smart” models can be adjusted via phone apps or even by voice control with Amazon’s Alexa or Google Assistant speakers. The most advanced model’s app can adjust its own position in response to snoring and can provide customized sleep tips, too. Tempur-Pedic’s smart features are unmatched by other brands. All of this brand’s beds other than the Ease model offer massage options, built-in USB ports, and underbed lights. Tempur-Pedic’s remotes have many desirable features, including backlit buttons, 3 factory preset buttons (zero gravity, anti-snore, and TV watching-some not available on the Ease model), 1 memory button, and the ability to lock to prevent children from using the bed. Unfortunately, these remotes are less intuitive than some competitor options. For example, its child lock feature is activated through pressing a combination of buttons, not a single button like many other remotes. Also, many other brands have more than one memory button. This brand’s factory preset buttons can be overridden to be used as memory buttons, which is a less convenient option.
Tempur-Pedic scored 5.6/10 points in Bed Costs, tying with Casper for 4th place. This brand actually has the least expensive and most expensive adjustable bed, so its beds can suit a variety of budgets. A twin Ease model can cost as little as $749, while a split king or California split king of the Ergo Extend Smart Base costs $3,998. From Tempur-Pedic, both regular shipping and white glove delivery are free in the lower 48 states. Those who are interested and have good credit may be able to make their purchase with the Tempur-Pedic credit card by Wells Fargo. Unfortunately, Tempur-Pedic offers no occupational discounts despite their popularity with other companies.
Tempur-Pedic has 2nd place in Customer Service with 8.4/10 points. This brand does not offer any trial periods for its bases, but it does stand by its beds with a limited 25-year warranty. Under most circumstances, buying from Tempur-Pedic means getting complimentary white glove delivery. It’s also possible to get a Tempur-Pedic delivery to Hawaii and Alaska, though an extra $600 charge applies. Many other brands do not deliver to either of those states at all.
Customers can start shopping by visiting one of Tempur-Pedic’s 38 stores or one of the retail chains that carry its products. For shopping from home, Tempur-Pedic “sleep experts” (sales agents) and customer service experts are available by phone for an average of 80 hours per week, including some weekend and evening hours. Customers can also choose to reach out to Tempur-Pedic through a chat tool online. The chat tool does not automatically pop up, however; it’s located in the contact section of the website.
Reputation and Reliability: 8.4/10
With 8.4/10 points, Tempur-Pedic has 2nd place in Reputation and Reliability. Founded in 1992, this brand has the most industry experience. It’s roughly 20 or more years older than most competitors. Although the brand has Swedish roots, it’s now based in the United States and makes its beds in Virginia and New Mexico. This company’s reviews were mixed online. It has 4/5 Trustpilot stars, but only 2.8/5 Google stars and 1.1/5 Better Business Bureau (BBB) stars. BBB rates the brand with an A- for its responsiveness to customers. Note that no company that we reviewed scored higher than 2.5/5 from the BBB reviews.
Tempur-Pedic Company Highlights
- Model Name(s): Ease, Ergo, Ergo Smart Base, and Ergo Extend Smart Base. In the past, other models also existed but are now discontinued.
- Related Companies: Tempur Sealy International is Tempur-Pedic’s parent company which formed from the merger of Tempur-Pedic and Sealy Corporation. Sealy websites and stores offer Tempur-Pedic bases.
- Bundles: It is possible to save money with Tempur-Pedic by buying an adjustable bed along with a mattress. Exact bundled offers may vary by season. Currently, a $300 “instant gift” is given to customers who purchase any mattress set online. An “offers” tab on the Tempurpedic website can show you the latest deals.
Saatva
Saatva ranked in 2nd place with 7.6/10 points overall. This brand impresses with 10/10 points in not only Product Variety and Specifications but also in Reputation and Reliability. It also has a very respectable 7/10 points in Bed Costs and Advanced Features, ranking 3rd in both. Saatva struggles in the Customer Service category, ranking in 5th place with a score of 4.2/10, since it has no physical locations and does not offer free trial periods. Saatva and Tempur-Pedic are the only adjustable bed companies on our list that have no scores lower than 4/10 points.
How Saatva Scored
Product Variety and Specifications: 10/10
With 10/10 points, Saatva has the best score in this metric. This brand essentially has one model, the Lineal, though it comes in a regular version and a special “upper-flex” version for use with a specific mattress. Saatva’s success in this metric comes not from its number of bed models but from the fact that it offers eight different bed sizes and has highly adjustable legs. Available bed sizes include twin, twin XL, full, queen, king, split king, California king, and split California king. This bed’s legs are between 8”-13,” providing the most underbed storage. Adjustments can be made in half-inch increments, too, so they are more customizable than many other brands. The Lineal has wall-hugging technology for convenient access to bedside tables
Saatva has 3rd place in this metric with 7/10 points. Its most advanced features include massage settings and underbed lights. It also comes with three factory preset buttons – zero gravity, anti-snore, and TV watching mode. There is only one dedicated memory button for customized settings, but that button can be used to store 3 custom settings at once. Saatva’s remote also features a child lock button for safety and a built-in flashlight for convenience. Considering all of the above, this bed functions like a very high-end bed in most respects. However, its lack of USB ports and smart features means that it’s not the most advanced model available.
Saatva scored 7/10 points in Bed Costs, earning 3rd place. Its beds cost $1,999-$2,498, depending on size. This means that its smallest (twin) bed is the 2nd most expensive we reviewed, but it’s king beds are priced in the middle of the pack. For comparison, the higher end of the price range from some brands is between $3,000-$4,000. Regular and white glove shipping is typically free from Saatva in all states other than Hawaii and Alaska. Klarna is available on the Saatva website as a convenient financing option. Saatva also makes its bed slightly more affordable for some by giving $250 discounts on orders over $1,000 for customers who can verify that they are military/veterans, first responders, nurses, teachers, or government employees.
With 4.2/10 points, Saatva ranked in 5th place in this metric. It has excellent customer service in terms of having an easily accessible chat option online, a 24/7 phone line for customer service, and a 25-year limited warranty. Saatva also offers white glove delivery in 48 states and will assist customers with finding delivery solutions for Hawaii and Alaska even though the company does not directly ship to those states. Downsides to Saatva’s customer service include the fact that it does not provide the option of any in-person shopping and it also has no trial period during which adjustable beds can be returned.
Reputation and Reliability: 10/10
With 10/10 points, Saatva is 1st in Reputation and Reliability. Founded in 2011, Saatva is based in the USA and gets its adjustable beds from a respected US-based manufacturer, Leggett & Platt. Though Lineal is assembled in the USA, a substantial amount of parts may come from other nations. Note that if technical difficulties with the Lineal arise, it is possible that Saatva staff will refer customers to Leggett & Platt product support, depending on the situation. Saatva is popular with its customers and has unusually good review scores of 4.4/5 on Trustpilot, 4.8/5 on the BBB, and 4.8/5 on Google. Between those three sites, the brand has nearly 1,300 posted customer reviews online, an unusually high number. The BBB rates Saatva an A+ for its responsiveness to customer service complaints.
Saatva Company Highlights
- Model Name(s): Lineal (only model).
- Related Companies: Leggett & Platt is the manufacturing partner that makes Saatva’s adjustable bed.
- Bundles: When buying from Saatva, you can save $100 if you get a mattress and an adjustable bed at the same time. Note that Saatva offers numerous mattress styles, and the Lineal can pair with most of them.
Casper
Casper ranked in 3rd place overall with 5.6/10 points- just 0.1 points ahead of its closest competitor, Nectar. In its strongest core metric, Customer Service, this brand ranked 1st thanks to its trial period, its 20-year warranty, and several other factors. Casper’s scores fell in the middle of the point scale for most other metrics, but its score was low in Advanced Features. Ranking in 6th place for that metric, Casper beds lack a child lock and offer relatively few preset and custom setting options.
How Casper Scored
Product Variety and Specifications: 6.3/10
With 6.3/10 points, Casper ranks in 4th place in this metric. This brand has 2 adjustable bed models, offering a choice between basic and more advanced features. With only twin XL, queen split king, and California king, however, it has half the size range of leading brands. Both Casper models have adjustable legs, with the base model adjustable between 5”-12” and the Pro model adjustable between 3”-12”. The Pro also has convenient wall-hugging technology, though the basic model does not.
Advanced Features: 2.8/10
Caper has just 2.8/10 points in this metric, falling in 6th place and beating only Tuft & Needle. Its remotes come with 2 factory presets (anti-snore, and zero gravity) and one memory button. Due to vaguely worded product listings, it’s unclear whether or not the memory button can hold more than one custom setting. Casper beds do not have a child safety lock, and they also are not equipped with smart features. Despite these issues, Casper’s beds do have some highly sought-after attributes. Both models have convenient built-in USB ports. The Pro model also includes under-bed lights, backlit remote buttons, massage settings, and a headrest that has extra tilting capabilities not found on many beds. The basic bed model has a flashlight on the remote instead of backlit buttons.
Casper’s Bed Costs score is 5.6/10 points, tied with Tempur-Pedic for 4th place. Depending on the model and size, an adjustable bed from this brand will cost between $945-$2,990. Its basic model prices are fairly competitive, but the Pro model costs are 3rd highest of reviewed companies. While regular shipping from this company is free, white glove service costs $149 in most cases. Customers who want to use a payment plan can do so easily through Affirm. Casper also offers 15% discounts to nurses and other medical professionals, first responders, educators and students, and military/veterans. The discount may only apply towards the cost of a mattress, however.
Casper’s customer service is excellent, with the brand scoring first place in this metric. Casper offers a trial period in case customers find they want to return their purchase. It also provides limited warranty coverage for 20 years. With 50 Casper stores plus some product availability through large retailers such as Target, many customers will be able to look at Casper products in-person before purchasing. For those shopping from home, phone lines are open 66 hours each week, including some weekend and evening hours. The chatbox online is also an excellent option for getting help. Casper can arrange for shipment to Hawaii and Alaska, though extra charges do apply. Its white glove service is offered in all 50 states.
Reputation and Reliability: 5.6/10
Casper scored 5.6/10 for 4th place. This brand is the second youngest company on our list, founded in 2014. While its headquarters are based in the USA, Casper’s beds are manufactured in China and Thailand. This brand does well, overall, when rated by customers. It has 4.3/5 stars at Trustpilot and 4.2/5 on Google. Its BBB customer rating of 2.5/5 stars is low, but the BBB does rate Casper as an A+ for its responsiveness to customers. Casper has fewer than 100 reviews on the BBB, 111 on its Google profile, and nearly 6,000 on its Trustpilot profile.
Casper Company Highlights
- Model Name(s): The Adjustable and the Adjustable Pro.
- Related Companies: Target and Nordstrom (retail partners).
- Bundles: Casper routinely offers bundling deals for buying mattresses with bed frames, as well as for buying other combinations of products. Currently, you can get 20% off of an adjustable bed by buying it with a mattress. Seniors should note that Casper’s price listings can be complicated, with multiple prices slashed and the differences between bundled and unbundled costs sometimes unclear.
Nectar
Nectar’s score of 5.6/10 points puts it in 4th place overall. This brand did particularly well in Bed Costs where it was first thanks to its unusually low prices and discounts. Nectar’s 2nd-best score is its 3rd place ranking in Customer Service with 7/10 points. Its scores in other categories are mixed, and Nectar has last place in Reputation and Reliability due to its low online ratings and its past problems with manufacturing transparency.
How Nectar Scored
Product Variety and Specifications: 2.5/10
In 7th place with 2.5/10 points, Nectar scored on the lower end for this metric due to its limited models and sizes. This brand has one model offered in twin XL, full, queen, split king, and regular king. For comparison, some brands offer up to 4 models and 8 sizes. This bed model does not have a wall-hugging design, so certain positions may move you out of reach of your nightstand. When it comes to key specifications, customers should note that Nectar’s bed legs are not adjustable, but they do provide roughly 10” of underbed storage space. Their exact height is not listed in product specifications but can be estimated.
Advanced Features: 5.6/10
With 5.6/10 points, Nectar is tied with Purple for 4th place. Nectar may only have one model, but this model has quality features. This bed includes not only 3 factory presets (anti-snore, zero gravity, and TV), but also message settings. The remote also has 3 memory buttons. Having three dedicated memory buttons is rare, and only Purple has more. Other handy features from Nectar include a flashlight on the remote and USB ports built into the frame. The USB ports even include small LED lights so that you can easily plug phone chargers into them when it’s dark. While it has many great features, the remote’s lack of a child safety lock is disappointing. This bed also is not equipped with any smart features.
Nectar is 1st in this metric with 10/10 points. Its starting cost of $849 is the 2nd lowest (after Tempur-Pedic’s $749) and the cost of its most expensive size is just $1,698 (2nd best after Tuft & Needle’s high of $1,595). It may seem odd that Nectar can be first in costs when it’s 2nd best for these two data points, but the price range of the bed itself is not the only cost factor. This brand also provides free regular shipping, a convenient financing option through Affirm, and a 15% discount for first responders, healthcare professionals, and military members (including active, veteran, retired, and reservist). Those who live in Hawaii or Alaska will need to pay $150 per item for shipping. Considering that many companies don’t ship to Hawaii and Alaska, and others charge as much as $600 for shipping to those states, the charge that Nectar requires is quite reasonable. Seniors should note that white glove services require an additional $149 charge, and white glove is not offered in Hawaii and Alaska.
With 7/10 points, Nectar is 3rd in this metric. Customers can visit over 2,000 retail partners to see at least some Nectar products in stores, though the adjustable beds may not be kept in stock in all locations. You can also contact Nectar via web chat or over the phone. To chat, you must provide an email address. Nectar’s phone hours are somewhat limited, with lines open 56 hours per week, including weekend hours. One of the best aspects of Nectar’s customer service is the 50 night trial period. It is one of just 4 brands we reviewed that offers the option of returns. This brand offers regular shipping to all 50 states and white glove services within all states but Alaska and Hawaii. One downside to this brand’s service is its 3-year warranty. All other brands we reviewed have 10-25+ years. However, seniors should note that for most warranties, any coverage provided after the first 3 years is typically quite restricted anyway.
Reputation and Reliability: 0/10
With 0/10 points, Nectar has last place in this metric. Since it was founded in 2016, Nectar is the newest company that we reviewed. While it does have its headquarters in the USA, its beds are made overseas. Our research also revealed that in 2018, Nectar had to settle with the Federal Trade Commission (FTC)due to its misuse of regulated “assembled in the USA” claims it had made. Nectar currently struggles to get favorable ratings on review sites and has 1.9/5 stars with Trustpilot, 1.5/5 with the BBB, and 2.1/5 on Google. Across these 3 platforms, there are a total of 327 reviews. On the BBB, there were also 1,698 posted “complaints,” a type of customer post that does not count towards the company’s star rating. This high number of complaints was a problem for other companies.
Nectar Company Highlights
- Model Name(s): The Nectar Adjustable Bed Frame.
- Related Companies: Nectar has recently begun offering its mattresses in numerous brick-and-mortar retail chains, including Macy’s, Mattress Firm, Mattress Warehouse, and more.
- Bundle: Nectar offers a variety of deals, but the exact details of savings are difficult to parse. It appears that buying a mattress with an adjustable bed will not reduce the price of either item. However, when buying such a bundle you may be given free accessories such as pillows, mattress protectors, and sheets.
Tuft & Needle
With 4.7/10 points, Tuft & Needle ranks in 5th place overall. This brand’s scores are uneven across the different metrics. It has 2nd place in both Bed Costs and Reputation and Reliability, tying with Tempur-Pedic for the latter metric. However, it ranks in last place for Advanced Features due to its relatively stripped-down design. Its scores in other metrics fall more in the middle.
How Tuft & Needle Scored
Product Variety and Specifications: 3.8/10
With 3.8 points, Tuft & Needle has 6th place in this metric. With just one bed model and 4 different bed sizes, it keeps its options simple. The sizes available are queen, king, California king, and split king. This bed model lacks a wall-hugging design, and in some positions, you may find that reaching the bedside table is difficult. The bed does offer adjustable legs that can be up to roughly 10” tall, so underbed storage is ample.
Features and Settings: 0/10
Tuft & Needle does not offer many cutting-edge features, so it scored 0/10 points, ranking in last place in this metric. This bed does have 2 factory preset positions- zero gravity and anti-snore- that can be activated through the touch of one button. The remote also has backlit buttons and a child lock. Unfortunately, the bed includes no massage or smart features and no built-in USB ports. Furthermore, one can only save custom positions by overwriting the factory presets- saving more than two settings, whether custom or preset, is not possible.
Ranking 2nd best, Tuft & Needle has 8.4/10 points in Bed Costs. Its beds cost between $995-$1,595, depending on size. Both the high and low end of this brand’s price range is fairly reasonable. Tuft & Needle provides free shipping in 48 states, and it charges $600 for making shipments to Alaska, Hawaii, and other unspecified “remote locations.” Note that Tuft & Needle offers no white glove services, whatsoever. However, it does offer 15% off to a wide variety of healthcare professionals, first responders, and military (active or veteran). The brand uses a company called Sheer ID to verify discount eligibility. Those who are interested in buying on a payment plan can do so by using the financing service Affirm.
With 5.6/10 points, Tuft & Needle ties with Yaasa in 4th place. In addition to having 3 of its own stores, Tuft and Needle sells select products through Sam’s Club, Crate & Barrel, Lowes, and other retailers. Availability of its adjustable base at retailers will vary. For customers shopping from home, using the Tuft & Needle chatbox to ask questions is easy. Calling is also fairly easy since phone lines are open 73 hours each week, including extensive weekend hours. Customers can also try a bed knowing they can return it if needed during the 100 night trial period offered. Unfortunately, this brand’s 10-year warranty is on the short side compared to some other brands. This brand also does not offer the option of white glove delivery.
Company Reliability and Reputation: 8.4/10
With 8.4/10, Tuft and Needle is tied with Tempur-Pedic for 2nd in this metric.
Tuft & Needle lost points due to its recent founding in 2012 and due to the fact that its beds are made in China. However, this brand has excellent reviews online. On a scale of 1-5 stars, customers rated Tuft & Needle with an average of 3.9 stars on Trustpilot, 4.9 on the BBB, and 4.6 on Google. The BBB rates Tuft & Needle as an A+ company for the way it handles customer interactions. Across these three review platforms, this brand has been reviewed over 460 times. The only other company to even come close to Tuft & Needle’s BBB rating was Saatva, which has 4.8/5 stars.
For most adjustable beds, physical descriptions are not important since almost all adjustable beds have utilitarian, black metal frames with movable platforms that have grey cloth edges. Such frames are typically designed to be unnoticeable and may even be hidden inside a decorative bed frame. Considering this, it’s worth noting that Tuft & Needle’s bed has a significantly more stylish look. It’s composed of white stainless steel and has some decorative birch veneered wood.
Tuft & Needle Company Highlights
- Model Name(s): Adjustable Bed.
- Related Companies: Serta Simmons, a leading mattress brand that’s over 150 years old, has merged with Tuft & Needle. Tuft & Needle retains its separate brand identity.
- Bundle: Tuft & Needle is currently offering enormous savings for bundling its hybrid mattress with its adjustable bed. The price of the bundle appears to be about 45% less than the price of buying the two items independently. Bundles offered by this brand will likely change seasonally.
Ghostbed
Overall, Ghostbed earned a rating of 4/10, tying for 6th place with Amerisleep. This company scores 10/10 in Advanced Features, delivering the best combination of safety, convenience, and comfort. It also ranked 5th for Bed Costs, an impressive feat considering the deluxe nature of its adjustable bed model. Ghostbed lagged in the Product Variety and Specifications metric due to its single bed model and limited bed sizes.
How Ghostbed Scored
Product Variety and Specifications: 0/10
Ghostbed has last place with 0/10 points in this metric. With only 1 bed model and 3 bed sizes, this brand is not known for its range of choices. Available sizes include twin XL, queen, and split King. The two halves of the split king can be synched to operate as a regular king mattress would, if desired. This bed does not have a wall-hugging design, so you may find that different positions will take you out of easy reach for items on your nightstand. Ghostbed’s legs also are not adjustable. However, with about 12” tall legs, there is ample underbed storage.
With 10/10 points, Ghostbed ranks first in Advanced Features. This bed does not have smart features, but it has everything else. With massage settings, underbed lights, and USB ports, it has features that are commonly not included in beds of a similar price. It’s remote can easily switch between zero gravity, anti-snore, TV, and lounge (reading) presets, and it also has one memory button for saving a custom position. The remote also has a lock button for safety when children are around, and it has a built-in flashlight that’s convenient late at night. No other bed we reviewed has such a large combination of valuable features.
Ranking in 5th place, Ghostbed has 4.2/10 for Bed Costs. Its model’s regular price is $1,199- $2,398, depending on size. This model’s twin beds are among the most expensive we reviewed, but its split king is among the most affordable, especially considering its range of features. Seniors should note that this brand does offer 30% sales on its bed quite frequently, so chances of getting a lower cost than the regular price are good. While regular shipping from Ghostbed is free, adding white glove delivery does cost $199- the highest white glove fee that we saw. Shipping to Hawaii or Alaska also costs an extra $600. Ghostbed offers a generous 30% off discount for students, educators, first responders, military members, and government workers. It verifies eligibility through the ID.me discount platform. Those who want to use financing on their bed costs can do so through either Split-It or Affirm on Ghostbed’s website.
Ghostbed has 1.4/10, landing in 7th place. With no physical stores and no trial period, customers aren’t able to get a look at a bed before deciding if it’s right for them. However, Ghostbed does have many positives when it comes to customer service. It’s the only company that offers a limited lifetime warranty, while most other companies have warranties between 3-25 years. As with all warranties, Ghostebd’s contains many limits. When you have questions, contacting Ghostbed via chat is fairly easy online, and the brand’s phone lines are available 98 hours every week, including many evening and weekend hours. Only Saatva offers more phone availability. When it comes to deliveries, Ghostbed ships to all 50 states. Its white glove services are limited to just 33 states at this time, however.
Reputation and Reliability: 2.8/10
Ghostbed has 2.8/10 points, ranking in 6th place for this metric. This company, which was founded in 2010, is based in the USA and makes its beds here, too. However, Ghostbed’s ratings on a variety of platforms were less-than-stellar. On a scale of 1-5 for each site, Ghostbed has an average of 2.4 Trustpilot stars, 2.6 Google stars, and just 1.3 BBB stars. Moreover, the BBB assigned Ghostbed an F for its failure to respond to 53 complaints (these are posted separately from reviews) filed against it. This problem arises from the fact that Ghostbed has not claimed its BBB profile. Seniors should note that across all 3 platforms, Ghostbed had just 39 1-5 star reviews. It’s hard to extrapolate true customer satisfaction from such a small sample size.
Ghostbed Company Highlights
- Model Name(s): The Ghostbed Adjustable Power Base.
- Related Companies: Ghostbed’s parent company is Nature’s Sleep.
- Bundle: Ghostbed advertises mattress and adjustable bed bundles, but it can be difficult to tell exactly how beneficial these deals are. The confusion arises over the fact that the website sometimes runs multiple sales at once – often 30% off sales. Currently, it appears that the only advantage to buying a Ghostbed bundle is the inclusion of two free pillows. The value of these freebies is listed as $170.
Amerisleep
Tied with Ghostbed for 6th place, Amerisleep scored 4/10 points overall. Though not the absolute best in any, this brand has respectable scores in multiple metrics. Unlike Ghostbed, it scores well in Product Variety and Specifications, ranking in 3rd by offering multiple bed models and an expanded size selection. It also ranks 3rd in Reputation and Reliability and 5th in Advanced Features. Amerisleep is last in Customer Service, struggling due to lack of a trial period, limited customer service hours, and limited white glove delivery.
How Amerisleep Scored
Product Variety and Specifications: 7.5/10
Amerisleep ranks in 3rd place in this metric, scoring 7.5/10 points. Many brands we reviewed have just one model, so it’s nice to see 2 options from Amerisleep. While there are five different sizes available overall, some sizes are only available on one model. The available sizes are twin XL, full (+ model only), queen, split king, and California split king (basic model only). Both models have adjustable legs which provide between about 8”-13” of underbed storage. While the basic model does not have wall-hugging, the + model does.
Advanced Features: 4.2/10
Amerisleep has 4.2/10 points and ranks in 5th place in Advanced Features. Both models from Amerisleep have a zero gravity preset, and the + also includes an anti-snore preset. Both bed’s remotes have backlit buttons, a child lock, and 2 buttons that can save custom positions. Only the + model includes massage features, app control, and USB ports. Notably, neither model has underbed lighting or smart features. Overall, the base model has very limited but functional features and the + has more options, but still not the full range of features that some brands have.
Ranking in 7th place, Amerisleep scored 1.4/10 points for its Bed Costs. Beds from this brand fall in the mid-to-high range, with prices from $1,100-$2,200. While both regular and white glove shipping is free, the white glove option is rarely available except on bundles. There are no available payment plan options from Amerisleep. This brand also does not offer special occupational discounts, unlike many brands.
Amerisleep ranks in 8th place (the last place due to the presence of a tie) with 0/10 points for customer service. This brand has 12 of its own retail locations in Arizona, Texas, Oregon, and Colorado, but anyone outside of those states will need to shop exclusively online. For online shoppers, Amerisleep has a handy chat feature. However, Amerisleep phone lines are open just 45 hours per week, with no weekend hours. Another significant limit to this company’s customer service is that it only offers white glove delivery when an adjustable bed is ordered in a bundle that includes other items (like a mattress). Otherwise, regular curbside shipping is used. Amerisleep does make an effort to accommodate a variety of customers by providing assistance with customized shipping arrangements to Hawaii, Alaska, and even Mexico and Canada in some cases. The Amerisleep limited warranty is 10 years for the more basic model and 25 years for the + model. All sales on adjustable beds are final.
Reputation and Reliability: 7/10
With 7/10 points, Amerisleep ranks in 3rd place in this metric. Founded in 2010, this brand manufactures its beds in the USA. With a Trustpilot score of 3.3/5 and a Google score of 4.6/5, it rates very well on some review platforms. Its score was much lower on the BBB with just 1/5 points. However, the BBB assigned the company an A+ for responsiveness to customers. Note that there are only 2 reviews and 13 complaints on the BBB, and just one review on Trustpilot. Amerisleep’s Google profile has 144 reviews, however. Amerisleep does not appear to spend much time managing its review profiles on third-party sites.
Amerisleep Company Highlights
- Model Name(s): Adjustable Bed Base, Adjustable Bed+.
- Related Companies: N/A.
- Bundles: This brand offers many promotional deals, including bundles. Currently, its adjustable bed and mattress bundle can save customers up to $1,600, depending on the exact products selected. Savings in bundles are likely to change frequently with this brand.
Yaasa
With a score of 3.3/10, Yaasa ranks in 7th place overall. Neither worst nor best in any metric, Yaasa has mixed scores. It is best in Customer Service, tying for 4th with Tuft & Needle with 5.6/10 points. It also has 5th place in Product Variety and Specifications, earning 5/10 points. Yaasa’s lowest score is in Advanced Features, with just 1.4/10 points. Its beds have some nice, modern touches, but they are designed to be relatively simple and they lack some popular features such as massage settings.
How Yaasa Scored
Product Variety and Specifications: 5/10
With 5/10 points, Yaasa has 5th place for this metric. This brand offers both the Yaasa Adjustable Bed (the deluxe model) and the Yaasa ONE (the basic model), but it now appears to offer the ONE model on Amazon only. It’s possible that Yaasa is phasing the ONE model out of production. Available bed sizes are twin XL, queen, king, split king, and California king. The California king size is offered only on Yaasa ONE. Both beds appear to have no leg adjustability, but they do have 10” of underbed storage space. The more deluxe model also is built with a wall-hugging design.
Advanced Features: 1.4/10
With 1.4/10 points, Yaasa ranks in 7th (2nd to last) place in this metric. Although its beds have very modern looks, they include relatively few truly advanced features. They have no smart capabilities and no message features. Under-bed lighting for the deluxe version appears to be available only on Amazon purchases at this time. Both beds come with zero gravity and anti-snore factory presets, but if you want to add your own custom memory positions you have to save them over the presets, losing those original options. On the plus side, the sleek Yaasa remote has backlit buttons and includes a child lock button for safety. The deluxe bed also includes USB ports that are built into the frame.
Yaasa ranks in 6th place (out of 8 places) with 2.8/10 points. Its price range is quite wide at $899-$3,199. Customers should note that the deluxe version of Yaasa’s adjustable bed includes a Yaasa mattress in its price. At this time, regular shipping on Yaasas beds is free, but the cost and availability of white glove shipping is decided on a case-by-case basis. Customers can choose from Affirm, Kaput, or Sezzle if seeking financing options on their purchase. Unfortunately, Yaasa does not offer discounts to customers based on their employment or other factors, as many of its competitors do.
Yaasa has 5.6/10 points, ranking in 4th place along with Nectar in this metric. This brand stands out for its 30 night trial periods which can give hesitant shoppers peace of mind. It also has 3 US showrooms, but no other availability in physical stores. Yaasa offers free shipping in 48 states, and although it does not ship directly to Hawaii or Alaska it will assist customers from those states with finding shipping solutions. Yaasa’s beds have limited 10-year warranties. If you need to get in touch with this company’s customer service, you can do so via a chatbox on the website, or you can call. Note that Yaasa only has its phone lines open for 40 hours each week- no weekend hours are available.
Reputation and Reliability: 1.4/10
With 1.4/10 points, Yaasa has 7th place in this metric. Its low score is derived largely from the fact that it has no customer reviews on either the BBB or Trustpilot. Yaasa’s Google profile reviews average 4.5/5 stars from 59 reviews- quite a good score. Founded in 2016, Yaasa is a fairly new company. Its headquarters are in Switzerland, though the company also has multiple offices and distribution points in the USA. It’s unclear to what degree bed components are made and/or assembled in the USA. Yaasa does not make very definitive claims about its manufacturing locations.
Like Tuft & Needle, Yaasa beds have a physical appearance that is far different from most other adjustable beds. Yaasa and Tuft & Needle’s bed shapes are nearly identical, but most Yaasa beds have a sleek, white finish instead of a wood veneer.
Yaasa Company Highlights
- Model Name(s): The Yaasa Adjustable Bed and Yaasa ONE (a more basic version, currently not listed for sales except through Yaasa’s Amazon storefront).
- Related Companies: Amazon is currently a Yaasa retail partner.
- Bundle: If purchasing directly from Yaasa, the adjustable bed comes with a free mattress (retail value $899-$1,499). Unfortunately, on Yaasa’s website there is no option to buy the bed without the mattress.
Purple
Purple has 2.6/10 points overall, ranking in last place out of 9 companies. Its personal best metric is Advanced Features, in which Purple has 5.6/10 points, tying with Nectar in 4th place. As a popular and widely advertised but still quite new company, Purple has mixed reviews and ranks in 5th place with 4.2/10 points for Reputation and Reliability. This brand’s lowest score is in Bed Costs where it ranks last mainly due to its high starting costs.
How Purple Scored
Product Variety and Specifications: 1.3/10
Scoring 1.3/10 points, Purple ranks as 8th in this metric, just above Tuft & Needle. With only one model, the Purple Power Base, and 4 bed sizes, consumers have limited choice. Available sizes include twin XL, queen, king, and split king. The Purple Power Base does not have a wall-hugging design. However, customers will be happy to know that the base’s legs are adjustable. You can choose between settings of 3”, 5.25”, or 8.25,” adjusting bed height and underbed storage space as desired.
Features and Settings: 5.6/10
With 5.6/10 points, Purple did well in this metric, ranking in 4th place with Nectar. Purple’s bed comes with a massage feature, under-bed lighting, a backlit remote, optional app control, and USB ports. The remote is loaded with anti-snore and zero gravity presets, and it can also be programmed with 4 additional customized memory settings. This is the best amount of memory buttons that we have seen on an adjustable bed. Potential customers should note that some reviews say the under-bed light is fairly weak- best for finding things under the bed, not for lighting the room. Additionally, the remote lacks a child safety lock.
Purple ranks in last place with 0/10 points for this metric. With a range of costs from $1,399-$2,798, this bed has the highest starting cost. Thankfully, regular shipping and white glove shipping are typically free, though there have been temporary interruptions to white glove services in recent months. Purple does not offer any shipping options for those in Hawaii or Alaska. Purple’s high costs may be offset for some customers due to its robust discount program which offers 10% off to a variety of customer groups, including healthcare professionals, first responders, military members (and veterans), truckers, educators, and students. Customers interested in financing can use Affirm of Split-It.
Purple has 6th place in this metric, scoring 2.8/10 points. Lacking a trial period and having no delivery options for Hawaii and Alaska put this company behind some of its competitors. This brand is easy for many customers to access, though, since its products are available in some retail chains. With about 77 open phone line hours, it’s also easy to call Purple’s sales or customer service lines for help, even on the weekends. Chatting online is also an option, though the online chat will require that you give your email. Purple’s base has a 20-year warranty, but customers should note that the warranty is serviced by Reverie, which makes the base. Getting in touch with Reverie may be more difficult since that brand has only about 40 hours of phone lines open each week.
Reputation and Reliability: 5.2/10
With 5.2/10 points, Purple ranks in 5th place in this metric. Founded in 2015, Purple is fairly new but is quite popular for its US-made products. Its Trustpilot score of 3.4/5 stars and its Google score of 4/5 stars are both impressive. Purple lags somewhat in its BBB ratings, with an A+ from the BBB itself but only 1.8/5 stars from customers. Between the three review platforms, Purple has been rated by customers over 380 times.
Purple Company Highlights
- Model Name(s): The Purple Power Base.
- Related Companies: The Purple Power Base is made by the brand Reverie.
- Bundle: If you buy a mattress at the same time, you can get 20% off of your Purple Power Base. Other discounts may apply to some accessory purchases, too.
